No, you do not need an account to shop with us.

After you have placed your first order with us, an account is created automatically and you can then log in and administer your information and view your orders.

to log in to your account, click 'Log in' and then use the email address you used to make your purchase with us.

If this is the first time you log in, you must create a password first, you do this by clicking on 'Reset/Create password', then you will receive a link emailed to you where you can choose a password that suits you.

Now you can go to 'Login' to access your account.

To find out what the shipping costs are for the product(s) you put in your shopping cart, go to 'Shopping cart' and/or 'Checkout' to see the shipping for your particular order.

The delivery time differs depending on which shipping option you chose.

- DHL Servicepoint 1-3 working days 'Trackable'

- Pick up at Shrimps in Tungelsta, by arrangement.

Plants bought as an 'non-stock item', then your order will be sent within approx. 5-7 working days. see also Plants / Ordered goods for more info.

Yes, you can track your order by logging into your account to see all status updates for your order.

When we pack your order, you will receive an email from us with a link to your tracking number, this only applies if you have chosen DHL Servicepoint as the shipping option.

Club Shrimps.se is a loyalty bonus program where you as a customer get points for all your purchases with us.

To access your information on Club shrimps.se, you must be logged into your account with us.

Your points that you get when buying us us are valid for 365 days, you can convert these points into coupons that you use when checking out in the store. The coupon converted from the points is valid for 30 days.

Conditions for converting points are that you must be logged in to your account, and a maximum limit for converting points of SEK 100 for each purchase.

If you have changed your email and want to change email on your account, we can help you with that.

1. It is NOT possible to change your e-mail yourself, but we can do it for you.

The advantage of changing the e-mail address on your account is that you keep your earned loyalty points, which cannot be used if you shop with a different e-mail address than the one you previously had on your account.

If you have shopped with two different e-mail addresses and then received several accounts, we unfortunately cannot merge these into one account, but we can, however, help you delete an account and transfer any earned loyalty points to the desired existing account.

In order for us to be able to help you, contact us either by e-mail or our contact form and we will help you further.

No, we do not have a physical store where you can come and look at the products.

You can, however, come and pick up an order from us that you have ordered in our online store.

No problem!

Email us the correct email and any order reference and we will help you change and send out a new order confirmation email.

YES! Sweden only.

At checkout, you select shipping options, then you can enter your zip code to see the options you have to choose from.

Usually your order will be shipped the same day you ordered it, otherwise the next day. (This applies to weekdays excluding holidays.)

If you have ordered plants, we will ship plants Monday to Wednesday and sometimes even Thursday depending on where in the country you live.

Plants that are made to order take longer as they must first arrive at our location before we pack and ship them, see also 'Plants as Non-stock item'