Shopping Cart
Faq Sections
Ordering
Show More >>
No, you do not need an account to shop with us.
After you have placed your first order with us, an account is created automatically and you can then log in and administer your information and view your orders.
to log in to your account, click 'Log in' and then use the email address you used to make your purchase with us.
If this is the first time you log in, you must create a password first, you do this by clicking on 'Reset/Create password', then you will receive a link emailed to you where you can choose a password that suits you.
Now you can go to 'Login' to access your account.
To find out what the shipping costs are for the product(s) you put in your shopping cart, go to 'Shopping cart' and/or 'Checkout' to see the shipping for your particular order.
The delivery time differs depending on which shipping option you chose.
- DHL Servicepoint 1-3 working days 'Trackable'
- Pick up at Shrimps in Tungelsta, by arrangement.
Plants bought as an 'non-stock item', then your order will be sent within approx. 5-7 working days. see also Plants / Ordered goods for more info.
Yes, you can track your order by logging into your account to see all status updates for your order.
When we pack your order, you will receive an email from us with a link to your tracking number, this only applies if you have chosen DHL Servicepoint as the shipping option.
Club Shrimps.se is a loyalty bonus program where you as a customer get points for all your purchases with us.
To access your information on Club shrimps.se, you must be logged into your account with us.
Your points that you get when buying us us are valid for 365 days, you can convert these points into coupons that you use when checking out in the store. The coupon converted from the points is valid for 30 days.
Conditions for converting points are that you must be logged in to your account, and a maximum limit for converting points of SEK 100 for each purchase.
If you have changed your email and want to change email on your account, we can help you with that.
- It is NOT possible to change your e-mail yourself, but we can do it for you.
The advantage of changing the e-mail address on your account is that you keep your earned loyalty points, which cannot be used if you shop with a different e-mail address than the one you previously had on your account.
If you have shopped with two different e-mail addresses and then received several accounts, we unfortunately cannot merge these into one account, but we can, however, help you delete an account and transfer any earned loyalty points to the desired existing account.
In order for us to be able to help you, contact us either by e-mail or our contact form and we will help you further.
No, we do not have a physical store where you can come and look at the products.
You can, however, come and pick up an order from us that you have ordered in our online store.
No problem!
Email us the correct email and any order reference and we will help you change and send out a new order confirmation email.
YES! Sweden only.
At checkout, you select shipping options, then you can enter your zip code to see the options you have to choose from.
Show More >>
Order return
To return goods, you must log in to your account with your email and password, if you do not have a password, you can create one by selecting forgot my password.
1. Go to the "My Order History" section of your account.
2. Select the order from which he/she wants to return an item by clicking on "Details".
3. Select the product(s) he/she wants to return by checking the box next to its name.
4. Add the quantity that needs to be returned (in case more than one product needs to be returned).
5. (optional) In the "Item Return" section, add an explanation so that the store team better understands why you want to return this product.
6. Click on "Request return".
The time to change your mind is 14 days, then your package must be returned to us.
- The right of return does not apply to plants.
When we have approved your order return, we will send you an email with your return number/return slip, which can be printed out or written on a piece of paper and included in the return.
Please note that you as the customer are responsible for return shipping, we do not have free returns in our store.
When you return product, we appreciate if we receive a tracking number on the return to. easier to keep track of its arrival.
The product must be in unused condition and must be packaged well so that it is not damaged during the return.
Once we have received and approved the returned item(s), we will issue a refund for the returned item(s).
Sorry that you received a broken item, unfortunately it can happen.
Take a photo of the broken item and email the picture(s) to us at info@shrimps.se or send through our Facebook messenger together with your order reference and we will help you with your complaint.
Aquarium Plants
YES, we send plants all year round to all of Sweden.
We pack the plants well and there are usually no problems.
We have a large assortment in stock, but also plants that are made to order.
If you can't find the plant in our shop, you can contact us either on Facebook, or through our contact form, and we can see if the plant is available from one of our suppliers for specialordering, then we can place a customer order for the specific plants you are looking for. Advance payment then applies to these plants.
We have a large stock of plants in our range, but cannot have all plants in stock at our warehouse.
Our special order service gives you the opportunity to choose the plants that are best suited for your aquarium.
Some of our beautiful aquarium plants are 'Made to order' and that the delivery time for plants on order is approx. 5-7 working days.
ATTENTION! Plants on order must be ordered by Sunday at the latest so that we have time to pack and ship it on Wednesday.
We strive to keep your plants in optimal condition. Thank you for your patience during the delivery process.